Privacy Policy

Choosing to shop with us means you’ve placed trust in us to handle your personal data responsibly. In sharing your personal data we hope you in return benefit from a tailored and convenient shopping experience. With trust comes responsibility and we take this responsibility very seriously.

This privacy policy helps you to understand how we use your personal data and who we share it with. It applies if you shop on our websites, shop in our store or if you otherwise share your personal data with us; for example if you contact us with a query or where you tell us that you would like to receive marketing communications from us.

We change the terms of this privacy policy from time to time and you should check it regularly. The last updated date is shown at the beginning of the document. If we make any material changes we will take steps to bring it to your attention.

Lumen Arts Lighting WLL, a company registered in the Kingdom of Bahrain, is the data manager (data controller) responsible for your personal data under Bahrain Law No. 30 of 2018. If you have any questions or wish to exercise your rights, please contact us at [email address].

1. Welcome

Welcome to Lumen Arts Lighting. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our website (lumenarts.net). We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

Personal Information:

• Name, billing address, shipping address, email address, phone number
• Payment information (credit card details, etc.)
• Account login information (username, password)
• Purchase history
• Communications with customer support

Non-Personal Information:

• IP address, browser type, device information
• Website usage data (pages visited, time spent on site)
• Cookies and similar tracking technologies

3. How We Use Your Information

We process your personal data only where we have a legal basis to do so, such as your consent, to fulfill a contract (e.g., to process your order), to comply with a legal obligation, or where it is necessary for our legitimate business interests (e.g., fraud prevention or service improvement). This includes:

• To process and fulfill orders
• To provide customer support and respond to inquiries
• To send order confirmations and shipping updates
• To manage your account
• To improve our website and customer experience
• To send marketing communications (with your consent)
• To prevent fraud and ensure website security
• To comply with legal obligations

4. Information Sharing

Third-Party Service Providers:

• Shipping carriers (to deliver orders)
• Payment processors (to process payments)
• Website hosting and analytics providers

Legal Requirements:

• When required by law or to comply with legal processes

Business Transfers:

• In the event of a merger, acquisition, or sale of assets

Transfer Outside Bahrain:

Your personal data may be transferred outside Bahrain to our service providers in jurisdictions that may not offer the same level of protection. We ensure that such transfers are carried out in accordance with PDPL through contractual safeguards or where you have given explicit consent.

5. Cookies and Tracking Technologies

• We use cookies to enhance your browsing experience and analyze website traffic.
• You can manage your cookie preferences through your browser settings.

We will only send marketing communications if you have given us your explicit consent. You may withdraw your consent at any time by contacting us.

6. Data Security

• We implement security measures to protect your personal information.
• However, no online transmission is completely secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for tax, legal, and accounting obligations. After that, it will be securely deleted or anonymized.

8. Your Rights

• You have the right to access, correct, or delete your personal information.
• You have a right to object to processing your personal information as well as withdraw consent.
• You can opt out of marketing communications at any time.
• You may contact us to exercise these rights.

9. Changes to This Privacy Policy

We may update this policy from time to time. The last updated date will be shown at the beginning of the document.

Legal Notice

This privacy policy is issued in accordance with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018). Lumen Arts Lighting WLL is the data manager for all personal data collected through this website. We process your data based on contract, consent, legal obligations, or legitimate interests. You have the right to access, correct, delete or object to the use of your data at any time.

For privacy queries or to exercise your rights, contact us at [email address].