Terms and Conditions of Sale
By placing an order on this Website, you agree to be bound by these Terms and Conditions of Sale (the “Terms”). We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the new Terms. Please review these Terms carefully before making a purchase.
1. Product Information
We make reasonable efforts to ensure that all product descriptions, images, and specifications are accurate, but we make no warranties, express or implied, regarding their accuracy, completeness, or reliability. You acknowledge that minor variations may occur and do not constitute grounds for returns or refunds.
2. Electrical Specifications
Please ensure that the voltage and compatibility of our products match your electrical system. Information regarding bulb compatibility and dimmer compatibility is provided on the product page. Compliance with the voltage and compatibility of your electrical system is your sole responsibility.
3. Safety Warning
All electrical products should be installed by a qualified electrician in accordance with local electrical codes. Improper installation can lead to electrical hazards. Installation is at your own risk, and we disclaim all liability for injuries or damages resulting from improper installation or failure to comply with local regulations.
4. Pricing and Payment
- All prices are listed in [Your Country Currency] and are subject to change without notice.
- Prices exclude applicable taxes and shipping fees, which will be added at checkout.
- We accept [List accepted payment methods].
In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for the incorrectly priced product, even after you have received an order confirmation. We are not obligated to honor pricing errors. All payments must be authorized and final at the time of purchase.
5. Payment Terms
Payment is due at the time of purchase. International customers are responsible for any duties, taxes, or fees associated with international shipping.
6. Ordering and Shipping
- After placing an order, you will receive an order confirmation email.
- We will ship your order within 7 business days, unless otherwise stated.
- Estimated delivery times and shipping costs are provided at checkout.
- We are not responsible for delays caused by shipping carriers or events beyond our control.
- Risk of loss and title to products pass to you upon delivery to the shipping carrier.
- If your package arrives damaged, please document the damage and contact us immediately.
It is your responsibility to provide accurate shipping information. We are not liable for delays or loss resulting from incorrect or incomplete addresses.
7. Returns and Refunds
You may return unused and undamaged products within 14 days of delivery for a refund or exchange.
Return Requirements:
- Returned items must be approved in advance and accompanied by a Return Merchandise Authorization (RMA) number.
- We reserve the right to charge a [e.g., 15%] restocking fee on non-defective returns.
- Refunds are issued only after inspection confirms the product is unused, undamaged, and in resalable condition.
- You are responsible for return shipping costs, unless the product is defective or damaged upon arrival.
- Refunds will be processed within 10 business days of receiving the returned product.
- Products damaged due to improper installation or misuse are not eligible for return.
Contact for Returns:
- Email: Anna@lumenarts.net
- Phone: 00973 17232880
8. Warranty and Liability
We warrant that our products are free from defects in materials and workmanship for a period of [Please Refer to Our Warranty Section].
Warranty Exclusions:
- Damage caused by improper installation
- Misuse
- Normal wear and tear
Limitation of Liability:
- Our total liability, whether in contract, tort, or otherwise, is limited to the price paid for the specific product giving rise to the claim.
- Under no circumstances shall we be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, business interruption, or installation costs.
- We disclaim all implied warranties, including but not limited to, warranties of merchantability and fitness for a particular purpose, to the extent permitted by law.
- We are not responsible for any costs associated with the electrical installation of our products.
Always follow local electrical codes.
9. Intellectual Property
All content, trademarks, and intellectual property on this Website are owned by us or our licensors. You may not reproduce, distribute, or commercially exploit any content without prior written consent. Unauthorized use may result in legal action.
10. Force Majeure
We are not liable for any delays or failures in performance caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- Disruptions to supply chains
In such cases, our obligations are suspended for the duration of the event. If the delay continues beyond [e.g., 30 days], either party may cancel the order without penalty.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bahrain.
